FAQ

Purchasing Freedology products through our website is simple:

1.     Go to Courses and select the product you would like to purchase.

2.    Click on the product to view more information about its content, price and other details.

3.    Click Add to cart to add the product to your shopping cart.

4.    Click the shopping cart icon (Cart) in the top-right corner to review your order. You can also enter a discount code there, if applicable.

5.    Click Checkout to proceed to payment.

6.    If you are a new customer, create an account by entering the requested information. If you already have an account, log in.

7.    Check that your personal and billing details are correct before completing your purchase. If you are purchasing on behalf of a company, you should also provide the company name, VAT number and any reference or purchase order number (PO number) required on the receipt or invoice.

8.    Enter your card details, read and accept our Terms & Conditions, then click Buy to complete your purchase.

 

If you purchase a product that is available for payment by card, you will receive access as soon as the payment has been completed and the purchase has been registered.

For purchases made through the Freedology website, payment is made by card.

We also offer payment by invoice. However, our business is designed around a digital and automated purchasing process, so invoice payments require manual administration and are therefore offered as an additional service.

For smaller orders, an administrative invoicing fee of 2,000 SEK excluding VAT applies.

For larger corporate orders, the invoicing fee may be partially or fully waived by agreement.

Yes, you can start whenever it suits you and continue at your own pace, provided you complete the product before your access period expires.

 

Freedology saves your progress, so you can continue from where you left off or choose to go back and review earlier sections.

 

The products are completed online and require an internet connection.

Yes. If you purchase one of Freedology’s products that is available for card payment through the website, you will receive access as soon as the payment has been completed and the purchase has been registered.

If the purchase is made by a company, organisation or school by invoice, access is activated in accordance with the agreement between Freedology and the relevant organisation.

If you are covered by a company, organisation or school agreement and have questions about when you will receive access to the product, please contact your designated contact person in the first instance. For security and privacy reasons, Freedology only provides information about the agreement to the contact persons specified in the agreement.

Yes. Payment by invoice is primarily offered to companies, organisations and schools by agreement. Our business is designed around a digital and automated purchasing process. Invoice payments therefore require manual administration and are offered as an additional service.

Orders paid by invoice are subject to an administrative invoicing fee of 2,000 SEK excluding VAT.

Different terms may be offered for larger corporate orders by agreement.

If you would like to purchase by invoice, contact Freedology using the contact form on the For Organisations page before completing your purchase. State which courses or products your enquiry concerns and approximately how many participants the purchase will cover.

The rules governing the right of withdrawal are set out in our Terms & Conditions, which you accept before completing your purchase. We recommend that you read them carefully, particularly Clause 12 – Cancellation of Orders and Services.

If you are a consumer within the EU, you are normally entitled to a statutory 14-day right of withdrawal. Special rules apply to digital courses, however. When you complete your purchase, you request that delivery of the digital service begin immediately. Once you have been given access to or have started the course, your statutory right of withdrawal may therefore cease to apply in whole or in part, in accordance with applicable law and our Terms & Conditions.

For customers outside the EU, our Terms & Conditions apply together with any applicable mandatory consumer protection legislation in the customer’s country of residence.

In the event of any discrepancy between this summary and our Terms & Conditions, the Terms & Conditions will always prevail.

If, for any reason, you are unable to complete your product within the standard access period, you can apply for extended access by contacting us by email and explaining the reason.
Freedology assesses each request individually.

Extended access is granted only if Freedology determines that there are grounds for doing so and therefore cannot be guaranteed.

It is currently not possible to purchase a product for someone else or as a gift directly through the website.

If you would like to purchase a product for another person, please contact us by email or through the contact form. We will be happy to see whether we can find a solution that meets your requirements.

Yes. Once your purchase has been completed, a receipt will be sent to the email address provided during the purchase.

When you are logged in, you can also view your purchase history at any time and download previous receipts and invoices via Me → Account → Payment History.

We recommend that you download and save the receipt or invoice for your own records.

If you are purchasing on behalf of a company, it is important to check that the company name, company registration number/VAT number, reference and other billing details are correct before completing the purchase.

If you need to update your billing details for future purchases, you can do so under Me → Account → Billing details.

As a general rule, Freedology does not make changes to receipts or invoices that have already been issued. If a change needs to be made at the customer’s request, an administrative fee of up to 500 SEK including VAT may be charged. Changes required under applicable law will, of course, be handled without undue delay.

Billing details should always be checked before completing a purchase.

When you are logged in, you can update your billing details under Me → Account → Billing details. The change will apply only to future purchases and will not affect receipts or invoices that have already been issued.

As a general rule, Freedology does not make changes to receipts or invoices that have already been issued. If a change needs to be made at the customer’s request, an administrative fee of up to 500 SEK including VAT may be charged. Changes required under applicable law will, of course, be handled without undue delay.

Yes, you can purchase products through the Freedology website even if you are located outside Sweden, provided that the payment can be completed using the payment methods available at checkout.

There may be several reasons why your card payment is not going through.

Please check the following:

·         That your card details have been entered correctly.

·         That the card is valid and has not expired.

·         That there are sufficient funds or available credit on the card.

·         That your bank has approved the purchase. Some banks require verification via BankID or another security solution.

·         That the card is enabled for online or international purchases.

If the problem persists, please contact us by email and describe the issue. If possible, include the error message you receive, the browser you are using and the country you are trying to purchase from. This will help us troubleshoot the issue more quickly.

If the product you have selected is also included in a Collection or another package, these options are displayed automatically at checkout.

The purpose is to make it easy for you to see whether you can access more products at a better overall price. You choose which option you would like to purchase.

Any package prices and discounts apply only if the package is purchased as part of the same order. If you choose to purchase an individual product and later wish to upgrade to a package, as a general rule no price adjustment or refund of the difference will be made.

We therefore recommend that you compare the options before completing your purchase.

User details are used to create your account and give you access to the products you purchase.

Billing details are used for payment and to create a receipt or invoice with the correct billing information.

In many cases, the information may be the same, but the fields are kept separate because the account holder and the person or organisation named on the receipt or invoice are not always the same.

If you are purchasing on behalf of a company, it is important to check that the company name, VAT registration number and any reference or purchase order number (PO number) are entered correctly before completing the purchase.

The shopping cart is displayed only after you have added at least one product to it. If the shopping cart is not visible, you have not yet added a product.

First add a product to the shopping cart by clicking Add to cart on the product page. The shopping cart icon (Cart) will then appear at the top of the page, where you can review and complete your order.

A course is an interactive digital learning experience designed to provide a clear structure and guide you through the content step by step using narration.

 

The narration uses clear language and carefully chosen wording to make the content easy to follow and understand, regardless of your previous experience. Some courses also use multiple voices in dialogues and scenario-based examples to illustrate realistic situations.

 

Depending on the subject and purpose, our courses may include, to varying degrees:

·         narration

·         videos and animations

·         interactive elements

·         exercises and reflection questions

·         case studies, dialogues and scenario-based examples

·         downloadable materials.

 

On each course page, you will find information including:

·         language

·         level (e.g. basic, advanced)

·         recommended time

·         minimum time required

·         whether prior knowledge is required

·         how long you have access to the course

·         time and place of completion (usually flexible)

·         whether the course includes an examination

·         type of Proof of Completion

·         any downloadable materials.

 

All courses provide a Proof of Completion.

Courses that include an examination provide a Certificate after a passing result. Other courses provide a Record of Completion once the course has been completed.

For information about how the course player works, see "How does the course player work?" under Account, Login & Technical Questions.

A Collection is a group of products brought together around a common subject or area of competence.

A Collection usually contains several courses, but may also include supplementary materials such as worksheets, templates, guides, interviews, videos or other resources that enhance learning.

The content included is always specified on the relevant Collection page.

A Program is an organisation-specific skills development initiative created for companies and organisations and sold exclusively as a B2B solution.

A Program may contain the same types of products as a Collection, but is often supplemented with organisation-specific content such as internal templates, instructions, policy documents, videos from the organisation’s own operations or other materials tailored to the organisation’s needs.

Programs may also include digital workshops, shared activities and other elements that support onboarding, skills development or change initiatives.

The content, structure, sequence and delivery are designed together with the customer and may therefore vary between Programs.

Programs are available only to the organisation that purchases them and are not part of Freedology’s standard course offering.

See the question "How long do I have access to the course?" under Purchases & Payments.

Recommended time is the amount of time most participants should set aside to get as much as possible from the course.

 

In addition to the course’s minimum time required, it also includes time to:

·         complete exercises

·         consider reflection questions

·         read supplementary materials

·         complete any examination

·         review parts of the course if needed.

 

The recommended time is an estimate and may vary depending on your prior knowledge, study pace and how much time you choose to spend on exercises and reflection. If you are completely new to the subject, the course may take longer than the recommended time.

Minimum time required is the shortest realistic time needed to complete the course if you follow all of the content without extended breaks and without spending additional time on exercises, reflection or review.

The time is calculated based on the length of the narration and the time required to navigate between the different sections of the course and complete mandatory elements.

Read the product description on the relevant course page. There you will find information including the target audience, level, any prior knowledge required, content, recommended time, type of Proof of Completion and how long you will have access to the course.

If you are unsure which course is the best fit, you are always welcome to contact us. We will be happy to help you find a solution that meets your needs or supports your organisation’s skills development.

It depends on the course.

If a course requires specific prior knowledge, this is clearly stated on the product page. Many of our basic-level courses are designed to be completed without previous experience, while others are intended for participants with relevant professional experience or prior knowledge in the subject area.

We recommend that you always read the product description before completing your purchase.

We aim to keep our courses up to date and regularly review whether content needs to be updated when legislation, regulations, standards or other important information changes.

How and when a course is updated depends on factors such as the subject area, the scope of the change and the content of the course. Our aim is to provide relevant, well-maintained courses, but we cannot guarantee that every change will be identified or implemented immediately.

Yes, all courses are completed digitally and at your own pace through Freedology’s learning platform.

You choose when and where you would like to complete the course, provided you have a stable internet connection and complete it within the access period applicable to the product.

For some organisation-specific Programs, the course may be supplemented with digital workshops or other content tailored to the organisation.

Yes, of course.
If you have questions about our courses or are unsure which product is the best fit, you are welcome to contact us before completing your purchase.

For companies and organisations, we are also happy to discuss skills requirements, group training and organisation-specific solutions.

The language and any subtitles are always shown directly on the relevant product card in the catalogue, for example on the course cards under Courses & Collections, as well as on the product’s own page.

On the product cards, the language and subtitles are displayed in English to make the information clear to both Swedish and international visitors. Examples:
  Swedish • Swedish subtitles 

  Swedish • English subtitles

  English • English subtitles

  English • Swedish subtitles

 

If a product is available in several languages, each language version is normally published as a separate product.

 

Subtitles may be referred to in different ways depending on the platform, provider or software. Common terms include subtitles, closed captions, captions and CC.

 

All of these terms describe text displayed on screen that represents the spoken content in the product. Subtitles can make the content easier to follow, support people with hearing impairments and help those who prefer to read while listening to the narration.

 

Quality is a central part of our work. Before a course is published, the content is reviewed, refined and quality-assured to ensure that it is accurate, current, relevant and educationally sound.

The quality-assurance process is adapted to the subject area of the course. It may include fact-checking, verification of sources and references, language review, pedagogical review and technical testing of the course. This applies whether the content has been created by people, with the assistance of AI or using other production tools.

The content is quality-assured by people with relevant expertise and experience in the respective field. Where necessary, we also work with external subject-matter experts and specialists to review or contribute to parts of the course content.

If you identify an error or have a suggestion for improvement, you are very welcome to contact us. See the question "Can I report an error in a course?" under Materials, AI & Copyright.

If materials are available for download, this will always be stated on the relevant product page or within the product.   Instructions for downloading permitted materials are provided in our User Guide.

  For more information, see Materials, AI & Copyright ©, where we explain how we work with AI, copyright and permissions.

AI is used as one of several production tools when we develop our courses. All content is reviewed and quality-assured by people before it is published.

For more information, see Materials, AI & Copyright ©.

A Record of Completion is a Proof of Completion showing that you have:

·         completed a course in full

·         completed all mandatory parts of the course

·         completed a course that does not include an examination.

 

The Record of Completion confirms that the course has been completed but does not include an assessment of your level of knowledge.

A Certificate is a Proof of Completion showing that you have:

 

·         completed a course in full

·         completed all mandatory parts of the course

·         achieved a passing result in the course examination.

 

Unless otherwise stated, a score of at least 80% is normally required to pass. Some courses also include so-called critical questions, which must be answered correctly for the examination to be passed.

The Certificate therefore confirms both that the course has been completed and that the participant has met the course’s examination requirements for a passing result.

When you are logged in, you can find your Proofs of Completion under your profile (Me → My Profile & Courses).
For step-by-step instructions, see our User Guide.

Yes, you can download your Proofs of Completion as a PDF as many times as you like while you have access to the course. The same Proof of Completion and the same certificate ID are used each time it is downloaded.

Yes, once your Proof of Completion has been issued, you can:

·         download it as a PDF.

·         add it under Licenses & Certifications on your LinkedIn profile by clicking the LinkedIn button.

·         if you would like to display the actual Proof of Completion on your LinkedIn profile, upload the PDF file under Media.

 

All Proofs of Completion also include a unique certificate ID that is used for verification.

Yes, all Proofs of Completion include a unique certificate ID that can be used to verify that the Proof of Completion was issued by Freedology and is linked to the profile used to complete the course.

When you purchase products through the website, Proofs of Completion are issued for each individual course.

For organisation-specific solutions, we can, by agreement, create a Proof of Completion for an entire Collection, Program or other skills development initiative.

Yes, several of our courses intentionally do not include an examination because their purpose is to increase understanding and practical knowledge rather than test the participant.

For companies, organisations and training providers, however, we can offer knowledge tests, examinations or other forms of knowledge assessment as an optional addition. These can be adapted to the course content and the organisation’s needs. If you would like to know more about the available options, please contact us.

Yes, companies, public authorities and organisations can purchase our products by invoice by agreement.
Contact us and we will help you choose a solution that suits your organisation.

Yes, we are happy to help companies and organisations identify skills requirements and discuss which courses may be suitable based on the organisation’s objectives, target audience and desired skills development.

Depending on the scope of the assignment, we can also help carry out simpler assessments, questionnaires or other forms of skills and gap analysis to identify development areas and provide a basis for a more targeted training initiative.

We can also create organisation-specific solutions and Programs that combine several courses or are supplemented with organisation-specific content.

If several people are going to complete the same course, we offer group purchases and organisation-specific solutions.
Please contact us and we will be happy to tell you more about our options for companies and organisations.

Yes, we offer the option to adapt and customise courses based on the organisation’s needs.

This may include, for example:

 

·         custom introductory materials

·         internal documents and templates

·         company-specific videos

·         customised case studies and scenario-based examples

·         organisation-specific Programs

 

The available customisation options depend on the scope of the course, our available resources and your requirements.
The scope, content, timeline and price are therefore always agreed in consultation with the customer.

Yes, in many cases, we can integrate the organisation’s own documents, templates, policy documents, videos or other training materials into an organisation-specific solution.

Which materials can be used depends on factors including the content, format, copyright and how the course is structured.   Please contact us and we will be happy to discuss the available options based on your needs.

Yes, we can help develop entirely new digital courses or skills development Programs based on your organisation’s needs.

Courses can be developed from the ground up or combined with existing materials and adapted to the target audience, organisation and desired learning outcomes. The scope, content, timeline and price are always agreed in consultation with the customer.

Yes, we can help create digital onboarding Programs that combine our courses with the organisation’s own materials.

Programs can be adapted to different target groups, roles and competence levels and may include, for example, introductory courses, internal documents, policies, procedures and other organisation-specific resources. The scope, content, timeline and price are always agreed in consultation with the customer.

If the solution includes administrator permissions, designated administrators receive access to the organisation’s learning portal once the order has been completed. The administrator’s permissions and functions are adapted to the solution that has been agreed.

Yes, organisation solutions can include the ability to monitor participants’ completion, activity and results.

We can also provide organisation-specific statistics and reports based on your needs. This may include integrating questionnaires or knowledge assessments that give the organisation an overall view of knowledge levels, understanding or other areas you would like to monitor.

Where appropriate, the results can be compiled and reported at group level to provide the organisation with valuable decision-making information, while taking account of participant privacy and applicable data protection requirements.

The statistics and reports available depend on the solution that has been agreed.

If your organisation is subject to framework agreement requirements or needs to follow a procurement process, please contact us.
Together, we will review your needs and explore the available options based on your purchasing procedures and requirements.

Contact us and we will be happy to arrange a digital demonstration where we can show you our courses and discuss which solution is best suited to your organisation.

Yes, contact us and we will arrange a meeting to review the number of participants, the courses you are interested in and whether you require an organisation-specific solution. We will then prepare a quotation based on your needs.

You normally create your account when you purchase a course through the Freedology website. An account cannot be created without purchasing a course or otherwise receiving access to a course from Freedology.

Once the purchase has been completed, you will receive an email with information on how to activate your account and get started with the course.

If the course was purchased by your employer or organisation, you will receive information in accordance with the solution applicable to your organisation. If you have questions about how to access the course or when it will become available, please contact the responsible person in your organisation in the first instance.

When the course access period expires, your access to the course ends. Your user account may, however, remain so that you can log in again if you purchase a new course or your organisation gives you access to additional courses. How long the account is retained depends on Freedology’s account management and data retention procedures.

When you are logged in, you can update your personal details, billing details and other account settings via Me → Account.

Click “Forgot your password?” on the login page and enter the email address associated with your account.
You will then receive an email containing a link that allows you to create a new password.

If you cannot find the email, also check your spam folder. If the problem persists, please contact Freedology Support.

If you are already logged in and want to change your password, go to Me → Account → Account Security.

If you cannot log in, there may be several reasons:

·         you have entered an incorrect email address or password

·         your access to the course has expired

·         your account has been temporarily deactivated in accordance with Freedology’s account management procedures

·         your account has been deactivated due to a breach of our Terms & Conditions.

 

If the course was purchased by your employer or organisation, we recommend that you contact the responsible person in your organisation in the first instance.

If you believe you should still have access to the course, or if you want to purchase a new course but cannot access your account, please contact Freedology Support.

When you are logged in, go to Me → Account.
There you can, among other things:

• update your personal details
• update your billing details
• change your password
• view your purchase history
• download receipts and invoices
• change your newsletter preferences
• manage your cookie settings.

Freedology courses work with the latest versions of the most common browsers, including Google Chrome, Microsoft Edge, Safari and Mozilla Firefox.

For the best experience, we recommend using the latest version of your browser.

The courses are designed to be used on a desktop or laptop computer.   They may also work on mobile phones and tablets, such as an iPad, but unless this is expressly stated on the product or course page, we cannot guarantee that all functions will work or provide the same user experience.

For the best experience, we recommend completing the courses on a desktop or laptop computer with a larger screen. This ensures that you can clearly access all parts of the course, including text, interactive exercises, downloadable materials and other content.

The course player is designed to make it easy to complete the course at your own pace and return to previous content.

 

The player includes, among other things:

·         a menu containing all course sections

·         the option to pause and continue later

·         the option to review previous sections

·         adjustable playback speed

·         volume control

·         subtitles (Closed Captions), which are enabled by default but can easily be turned off

·         full-screen mode

·         accessibility features (Accessibility Tools)

·         buttons for the previous and next sections

·         the option to leave the course and return to the product page.

 

The menu also provides access to: 

Glossary 

The Glossary contains explanations of words and concepts used in the course.

The definitions are adapted to the content of each course to support learning. They should not be regarded as legal, regulatory or scientific definitions.

 

Resources

Under Resources, you will always find links to:

·    User Guide – information about how the course player works and tips for getting as much as possible from the course.

·    Frequently Asked Questions (FAQ) – a link to Freedology’s FAQ.

·    Course purpose and objectives – a link to the corresponding section on the course product page.

 

If the course includes downloadable materials, such as worksheets, templates or other supplementary materials, these are also available under Resources. The product page indicates whether the course contains such materials in the Material field and under the heading Downloadable materials (Resources).

Yes. The User Guide contains brief instructions and, in some cases, instructional videos showing how the learning platform works and how to use its different functions.

We aim to make our courses accessible to as many people as possible. Both our learning platform and our courses are developed with established accessibility principles in mind, for example through the use of colour contrast, readable typography, clear structure and user-friendly navigation. The platform also includes several built-in accessibility features.

However, we have not carried out an independent review or verification to confirm that our courses comply with WCAG.   You can read more under the question “How does the course player work?” in the Account, Login & Technical Questions category.

If you have specific accessibility needs, you are welcome to contact Freedology before purchasing a course. We can then assess together whether the course is suitable for your needs.

We also welcome feedback on how our courses could be made even more accessible. If you identify something that could be improved, we would appreciate hearing from you. We continuously work to develop and improve our courses.

This information applies to technical issues attributable to the Freedology website or courses.

 

If you received access to the course through your employer or organisation, we recommend that you contact the responsible person in your organisation in the first instance.

 

If the problem concerns the Freedology website or a course, you can try the following: 

·         reload the page

·         log out and log in again

·         open the course in a private/incognito window

·         try a different browser

·         clear your browser cache

 
Before contacting Support, we recommend checking whether the problem can be resolved through the settings under Me → Account.

If the problem persists, please contact Freedology Support. To help us assist you as quickly as possible, describe the problem and attach a screenshot if possible. Also state which course is affected, which browser you are using and which device you are using.

No, each user account is personal and may only be used by the person for whom the account is registered.

You may not share your user account, username or password with other people, or allow anyone else to complete courses, tests or certifications on your behalf. Organisation licences may only be used in accordance with the licence and agreement applicable to the organisation.

Unauthorised use, such as sharing a user account, username or password, or other use that breaches our Terms & Conditions, may result in the account being suspended or terminated without a refund.

Freedology may also seek compensation for financial loss, costs and other losses arising from the breach and may take other action in accordance with our Terms & Conditions and applicable law.

Freedology courses are designed to be completed using an active and stable internet connection.

We do not recommend attempting to use the courses without an internet connection, as we cannot then guarantee that your progress, completed activities, results or tests will be recorded correctly. You should therefore complete the course on a computer with a stable internet connection.

We only send newsletters when we have something relevant to share, for example:

  •   New courses and programs

  •   Updates to existing courses

  •   Free materials

  •   Webinars and other events

  •   Offers and promotions

We do not have a fixed mailing frequency. Our aim is to send newsletters sparingly, normally no more than 1–2 times every six months, or in connection with major launches and other important news. We always aim to send only information that is relevant and valuable to our recipients. You can unsubscribe at any time using the link in our emails or by contacting us.

For ongoing updates, we recommend following Freedology on social media. We share news, course tips and other content there more frequently than by email.

When you are logged in, you can change your newsletter preferences at any time via Me → Account → Notifications & Privacy. You can also unsubscribe using the link in our emails.

We are working on an initiative to give more people the opportunity to develop their skills through selected courses. More information will be published here when the programme launches.

We process personal data in accordance with applicable data protection legislation, including the GDPR. More information about the personal data we collect, why we process it and your rights is available in our Privacy Policy.

How long personal data is retained depends on the type of data and the purpose for which it is processed. More information about our retention periods is available in our Privacy Policy.

Yes. We use cookies to ensure that the website functions correctly and, where you have given consent, also for functionality, analytics and marketing. You can change your cookie settings at any time via Cookie Preferences at the bottom of the website. More information is available in our Cookie Policy.

When you are logged in, you can view and change your cookie settings via Me → Account → Notifications & Privacy.

When you are logged in, go to Me → Account → Notifications & Privacy.
You can also change your cookie settings using the Cookie Preferences link at the bottom of the website.

Where provided for under applicable data protection legislation, you have the right to request access to, correction of or deletion of your personal data.

If you have questions about how we process personal data or would like to exercise your rights under the GDPR, please contact us at contact@freedology.com. More information is available in our Privacy Policy

Copyright means that the creator of a work has the right to decide how it may be used. This applies, for example, to text, images, illustrations, videos, audio, training materials and software.

At Freedology, we place great importance on respecting copyright and other intellectual property rights. We actively work to ensure that all materials we use have been produced by us, are licensed, or are used with permission from the copyright holder.

We view copyright as more than a legal issue. Respecting the work of others is also about professionalism, trust and sustainable knowledge sharing.

Yes. You may, of course, use the knowledge you gain from the course in your work. If the course includes materials that are expressly intended to be downloaded, such as worksheets, templates or checklists, you may use them in accordance with the terms specified for those materials.

Other content, such as courses, text, images, videos, illustrations and other materials, is protected by copyright and may not be copied, distributed or used except as expressly permitted under our Terms & Conditions, or with written permission from Freedology or the relevant rights holder.

We place great importance on respecting copyright and other intellectual property rights.

The materials in our courses consist of a combination of content produced by us, AI-generated illustrations, photographs, licensed materials, and images and videos for which we have received explicit permission from the copyright holder to use the material.

When we use materials from companies, organisations or private individuals, we always do so with their approval.

We are happy to acknowledge contributors in our courses or on our website if they wish. At the same time, we respect that some prefer to remain anonymous.

Many of the images and illustrations in our courses have been created specifically for Freedology using AI and further developed to produce educational and realistic training materials.

We also use photographs and videos produced by us, licensed materials from image and video services, and materials that companies, organisations and other rights holders have given us permission to use.

Our aim is always to use materials that are as realistic and industry-relevant as possible. We therefore appreciate companies and organisations that are willing to contribute authentic images or videos from their operations.

If you or your organisation would like to contribute materials to future courses, you are very welcome to contact us at contact@freedology.com.

Yes, we use AI as one of several production tools when developing our courses, for example for illustrations, visualisations, language processing and other creative or administrative stages of the production process.

Human quality assurance
All course content is reviewed, refined and quality-assured before it is published. AI does not replace our subject-matter expertise, fact-checking or pedagogical judgement; it is used as a tool to create better, clearer and more educational courses.
Would you like to know more about how we quality-assure the content of our courses? See the question How do you quality-assure the course content? under Our Course Offering.

We use the sources that are most relevant to each course. Depending on the subject area, these may include legislation, public authorities, standards, scientific publications, industry organisations, specialist literature, interviews with people who have relevant experience, and documentation from companies and organisations.

We also draw on our own professional experience and practical knowledge in areas where we have relevant expertise. Where necessary, we work with external subject-matter experts, consultants and other specialists to contribute knowledge, review parts of the course content or quality-assure specific areas. Our aim is always to use current, credible and relevant sources.

We use references in a way that is appropriate to the purpose and target audience of the course.

In some courses, sources are cited throughout, while others contain general source references or references to key legislation, public authorities, organisations or publications.

We document and retain the sources on which the course content is based as part of our quality-assurance process. However, for copyright and commercial reasons, a complete bibliography or all working references are not always published

Yes. If you believe that material in our courses infringes copyright or other intellectual property rights, we would like you to contact us as soon as possible. Please describe which material is concerned and why you believe it may not be used. We always investigate such matters promptly and take appropriate action where necessary. You can reach us at contact@freedology.com.

Yes, please do.
Despite our quality-assurance procedures, errors or outdated information may occur. If you identify something that could be improved or corrected, we would appreciate you contacting us. Please state which course is concerned and where in the course you identified the error or suggested improvement. We review all feedback and use it as an important part of our continuous improvement work. You can reach us at contact@freedology.com.

Yes. We are very grateful for the trust placed in us by companies, organisations and other rights holders who give us permission to use images, videos or other materials in our courses.

When our contributors wish to be acknowledged, we are happy to thank them in our courses or on our website. At the same time, we of course respect that some prefer not to be named.

If you or your organisation would like to contribute authentic images, videos or other materials to future courses, you are very welcome to contact us at contact@freedology.com.

If you experience technical problems or need help with a course, please contact us at support@freedology.com. Describe the problem in as much detail as possible and, if it would assist troubleshooting, attach a screenshot.

We aim to respond to all support requests as soon as possible during our normal business hours. Response times may vary depending on the scope of the request and our current workload.

We provide support in Swedish and English.

For general enquiries, collaborations or other matters, please contact us at contact@freedology.com.

Freedology was founded on a simple observation:
many people are given new responsibilities without having had the opportunity to develop the skills their role requires.

Our aim is to make high-quality skills development more accessible through practical and flexible digital courses that help people and organisations make better decisions and develop in their roles. Would you like to learn more about the background to Freedology and our approach to learning? Visit About Freedology.

The name Freedology is a combination of the words Freedom and Knowledge, with inspiration from the suffix -ology, meaning the study of a subject. 

The name reflects our belief that knowledge creates greater independence, better decisions and more opportunities for both people and organisations.   You can read more about our philosophy on the About Freedology page.

Freedology was founded by Gisela Gaeyner Persson. 
You can read more about the company’s background and the ideas behind Freedology on the About Freedology page or on LinkedIn.